Refund policy

Last Updated: October 15, 2026

At Dream Barbie Glow, we take care to ensure that your order is packed and delivered correctly. Due to the nature of skincare, haircare, cosmetics, and personal-care products, we follow a limited return and refund policy.

1. Eligible Returns

Returns or refunds will be considered only in the following cases:

  • You received a wrong product/item that is different from what you ordered.

  • You received a product that was open, damaged, or tampered with at the time of delivery.

No return or refund will be provided for reasons other than those specifically mentioned above.

2. Mandatory Unboxing Video

An unboxing video is mandatory for raising a return or refund request.

The video must:

  • Be recorded continuously from the time the package is unopened.

  • Clearly show the shipping label and package condition.

  • Show the package being opened.

  • Clearly show the product(s) received and the issue with the order.

  • Be recorded without cuts, edits, or interruptions wherever possible.

The unboxing video must be submitted to Dream Barbie Glow within 2 days (48 hours) of delivery.

Requests submitted after this period may not be accepted.

3. Wrong Product Received

If you receive an item that is different from the product you ordered, you must contact us within 2 days of delivery and provide the required unboxing video.

After verification, we may arrange a replacement or provide an applicable refund, subject to the circumstances of the case.

4. Open or Tampered Product Received

If a product arrives open, damaged, or visibly tampered with, please do not use the product.

Contact us within 2 days of delivery and provide the mandatory unboxing video showing the condition of the package and product upon opening.

After reviewing the evidence, we may arrange a replacement or refund where the claim is found to be valid.

5. Products That Are Not Eligible for Return

Returns or refunds will generally not be accepted for:

  • Change of mind

  • Personal preference

  • Product not meeting individual expectations

  • Different results based on individual skin or hair type

  • Allergic or sensitivity reactions

  • Incorrect use of the product

  • Products that have been opened or used by the customer

  • Products damaged after delivery due to customer handling

  • Orders where the required unboxing video was not provided

  • Requests made after 2 days of delivery

  • Any reason other than an eligible wrong, open, damaged, or tampered product as described in this policy

6. Refund Process

Once a return/refund request is received, Dream Barbie Glow may review the order details, photographs, videos, and other information provided by the customer.

If the claim is approved, the applicable refund will be processed through the appropriate payment method or as otherwise communicated by us.

The time taken for the refund to reflect in your account may depend on the payment gateway, bank, or financial institution.

7. Replacement

Where applicable, Dream Barbie Glow may offer a replacement instead of a refund.

Replacement availability will depend on product availability and verification of the claim.

8. Important Note for Cosmetics & Personal-Care Products

For hygiene, safety, and product-quality reasons, we do not accept general returns of skincare, haircare, cosmetics, or personal-care products.

Customers should carefully check the product details, ingredients, usage instructions, and other available information before placing an order.

9. How to Contact Us

To report an eligible issue, contact us within 2 days (48 hours) of delivery with your order details and the required unboxing video.

Dream Barbie Glow

Mohemmad Nadeem
H. No. - B -1892/1, Shivaji Road, North Ghonda,
Near Shishu Niketan Public School,
North East Delhi, Delhi - 110053, India

Phone:
+91 99999 29325
+91 98712 54033

Email:
dreambarbieglow2026@gmail.com

Website:
dreambarbieglow.com